Our selection is intentionally curated rather than built around carrying as many brands as possible.

We work closely with our brand partners to choose specific products we believe deserve a place in the Canadian market.

For now, our online collection is focused on brands that have participated in K-Beauty Layover pop-ups, allowing us to continue those partnerships and deals beyond the events.

This is ONLY the beginning. We’re continuously working on expanding our selection of brands and products!

Yes! It’s part of what makes K-Beauty Layover special. Every order includes a curated selection of complimentary samples.

To celebrate our official launch, qualifying orders will receive bonus full-size products based on the order value for a limited time. All gifts are available while supplies last. These can be selected in "Cart"

Spend $65+ — Free shipping + 1 full-size gift

Spend $100+ — Free shipping + 2 full-size gifts

Spend $150+ — Free shipping + 3 full-size gifts

Spend $200+ — Free shipping + 4 full-size gifts

Spend $250+ — Free shipping + 5 full-size gifts

*Free shipping is only applicable to provinces, not territories

Yes. All products sold by K-Beauty Layover are authentic and sourced directly from our official brand partners.

All orders are shipped from our warehouse in Toronto, Ontario. At this time, we ship exclusively within Canada, including all provinces and territories.

Delivery times vary depending on your location. An estimated delivery timeframe will be displayed at checkout based on your shipping address.

A tracking link will be emailed to you once your order is ready to leave our warehouse. Please allow up to 24–48 hours for the carrier’s tracking information to update after shipment.

Shipping is $9.95 to Toronto and Quebec and $12.95 to all other Canadian provinces.
Shipping rates to the Canadian Territories will be shown at checkout.

We also offer free shipping to Canadian provinces (not territorties) on orders of $65 or more.

Orders are processed Monday-Friday between 9 AM to 5 PM EST, and are shipped out within 1–2 business days (excluding weekends and holidays).

No, we cannot ship to PO boxes at this time!

No. Since every order is fulfilled within Canada from our Toronto warehouse, there are no additional import charges or customs fees upon delivery.

We may be able to change or cancel your order if our team has not started preparing it yet. Once processing has begun or the package has left our warehouse, changes or cancellation is no longer possible.

Please reach out to our customer care team right away by replying to your order confirmation email or emailing hello@kbeautylayover.com with your order number, and we’ll check the status of your order.

Customers are responsible for reviewing all order and shipping information before completing checkout. K-Beauty Layover cannot be held responsible for packages that are lost, delayed, or delivered incorrectly due to incomplete or inaccurate details provided with the order.

After a package has been dispatched, we are unable to update the address, change delivery instructions, or redirect the shipment.

If an order is returned to our warehouse for any reason, additional return shipping or restocking charges will apply and be the customer’s responsibility.

Please confirm that the shipping address entered at checkout was correct, check around your delivery area like mailbox, concierge, or with neighbors first, and contact the carrier using your tracking information.

Customers are responsible for monitoring their shipment with provided tracking. Customers must collect packages from an authorized pickup location if the delivery cannot be completed or failed.

K-Beauty Layover is not responsible for packages that are missing, stolen, unclaimed, or delivered to an incorrect address provided at checkout.

K-Beauty Layover relies on the carrier’s tracking updates as the official record of a shipment’s status.

Once tracking confirms delivery to the submitted address or an authorized pickup location, the order is not eligible for a refund, replacement, or reshipment.

Please contact us at hello@kbeautylayover.com as soon as possible with your order number, photos of the issue, and photos of the shipping box and packaging.

Keep all original packaging, packing materials, and invoices until your case has been resolved, as these may be required to submit a claim with the shipping carrier.

Our team follows a careful packing process to help ensure every order arrives secure, unopened, and protected, including sealing packages with tamper-evident wrapping. However, if something goes wrong during transit, we’ll be happy to review the issue and assist you.

Carrier claims may take approximately 8–10 business days to complete.

Yes. Eligible products may be returned within 30 days of the shipment date, provided they remain unopened, unused, and in their original sealed condition.

Approved returns will be refunded to the original payment method within 7 business days. Shipping charges are non-refundable, and any return shipping costs will be deducted from the refund.

Whether you are returning individual products or your entire order, all complimentary gifts received with the returned purchase must also be sent back.

Please email hello@kbeautylayover.com to start or inquire about a return. Returns requested after the 30-day period will not be accepted.

No, we do not offer direct exchanges. If your item is eligible for return, you may return it for a refund and place a new order for your preferred product(s).

We accept PayPal, Visa, Mastercard, American Express, Discover, UnionPay and JCB, along with Apple Pay, Google Pay and Shop Pay.

All orders are processed in Canadian dollars (CAD), and applicable sales taxes are calculated at checkout.